The simple ground rules for laundry pickup and delivery with The Humbled Basket across Newcastle & Lake Macquarie.
We provide pickup and delivery laundry services including wash, dry and fold, ironing and pressing, and linen and bedding care. Specialty garment care is available on request and a surcharge may apply.
Services vary depending on availability, capacity and location. We may decline any service at our discretion.
2.1 Bookings may be made via our website or by email.
2.2 Until we confirm a booking, we cannot guarantee availability.
2.3 Estimated turnaround times are indicative only. Delays may occur due to workload, weather, staffing or circumstances outside our control.
2.4 We may refuse or cancel a booking at our discretion, with notice given as soon as reasonably practicable.
3.1 All prices are in Australian dollars (AUD), inclusive of GST where applicable.
3.2 Laundry is priced per kilogram on the dried weight of your items (weighed after washing and drying, not at pickup). Ironing is priced per item. Specialist handling or stain treatment may attract a surcharge.
3.3 Pickup and delivery is a flat $15 (inclusive) per order within our service area.
3.4 Once your laundry is done we send you your total. Payment is due before delivery — your laundry is returned once payment is received.
3.5 Prices may change. Updated pricing will be communicated before services are performed.
4.1 Pickups are early morning. Please leave your laundry securely bagged at the agreed safe place the night before.
4.2 We are not responsible for delays caused by traffic, weather, incorrect addresses supplied by you, or unavailable access.
4.3 Risk in the laundry passes back to you on delivery to your nominated address or safe place.
4.4 Please inspect your items within 48 hours of delivery and tell us promptly about any concerns. Claims raised after this window may not be considered.
You agree to check all pockets and remove valuables, tell us about delicate or special-care fabrics, disclose existing stains or damage, and ensure items are safe, lawful and hygienic.
We may decline or return items that are contaminated, infested, excessively soiled beyond normal laundry, or hazardous.
6.1 We take reasonable care with all items and follow visible care labels.
6.2 We are not liable for normal wear and tear, pre-existing damage, fading or colour bleed, shrinkage from manufacturer defects, damage to undisclosed delicate items, or items left in pockets.
6.3 Where damage is proven to be caused by our negligence, our liability is limited to re-cleaning or reimbursement up to the fair market value of the item, not exceeding the amount paid for that service.
6.4 We are not liable for indirect, incidental or consequential loss.
7.1 We make reasonable, best-effort attempts to treat stains using safe, domestic-grade products.
7.2 We do not guarantee complete stain removal. Some stains are permanent after heat or prior washing. Stain treatment is undertaken at your risk.
7.3 A stain treatment surcharge may apply amount TBC. We will let you know before treating.
8.1 Please cancel at least 24 hours before your scheduled pickup.
8.2 A cancellation fee may apply for late cancellations amount TBC.
8.3 Refunds are provided in line with the Australian Consumer Law. We do not refund for change of mind, minor delays, or stains that could not be removed despite reasonable efforts.
Nothing in these Terms excludes, restricts or modifies any consumer rights or remedies under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded. See accc.gov.au.
10.1 We collect personal information needed to provide our services, such as your name, contact details, address and payment details.
10.2 We handle personal information in line with applicable Australian privacy laws. We will never sell your personal information.
We are not responsible for failure or delay caused by events outside our reasonable control, including natural disasters, power outages, vehicle breakdowns, severe weather, illness or government restrictions.
We may update these Terms from time to time. Updated Terms apply from the date published on this website. Continuing to use our services means you accept the updated Terms.
These Terms are governed by the laws of New South Wales, Australia, and disputes are subject to the jurisdiction of the courts of New South Wales.
The Humbled Basket
Operated by Fieldstone Group Pty Ltd · ABN 75 656 604 376
Service area: Newcastle & Lake Macquarie, NSW
Email: admin@thehumbledbasket.com.au